Opinions

Delivering an end to end customer experience

Customer expectation has changed radically over the past decade – and it is the quality of customer experience as much as the products, services and delivery options offered that increasingly influences online buying behaviour. Retailers are caught in a catch 22: how to provide choices that are convenient for the consumer with guaranteed, timed delivery slots and added value services such as installation or customisation without incurring unacceptable additional costs that make the new premium...

The importance of Incoterms® for international trade

Incoterms are one of most important features of international trade, but sadly, one of the most misunderstood: they feature regularly in the lives of a wide range of people involved in exporting or importing (sales, customer service, purchasing, accounts, freight and shipping personnel), but many do not appreciate the full significance of the terms which they are dealing with.

This is not a drill: New HMRC controls for alcohol wholesalers and retailers

Alcohol duty fraud, particularly in beer and wine, is a significant problem for the Exchequer and legitimate business. HMRC’s measures to counter the fraud thus far have had limited success (and this includes the supposed ‘ideal’ anti-fraud measure – the electronic excise movement and control system for EU duty-suspended movements – EMCS).

After Calais who would want to drive a truck?

The migrant problem that truck drivers bound for the UK are facing in Calais is nothing new and has been a problem for 15 years. With that being said there are now a combination of things that have elevated the problem to a whole new level.

Meeting the challenge of a national living wage

The Chancellor’s surprise announcement in the Summer Budget to introduce a national living wage of £7.20 per hour for workers aged over 25 from next April is good news for both workers and employers.