Opinions

Rail Sector

Opinions

Delivering an end to end customer experience

Customer expectation has changed radically over the past decade – and it is the quality of customer experience as much as the products, services and delivery options offered that increasingly influences online buying behaviour. Retailers are caught in a catch 22: how to provide choices that are convenient for the consumer with guaranteed, timed delivery slots and added value services such as installation or customisation without incurring unacceptable additional costs that make the new premium...

Anna Kozlowska, Myway Enterprises

Logistics is a great career for women

Logistics: a male dominated, old-fashioned industry based around pain-in-the-backside, slowing-us-down-on-the-way-to-work, dirty trucks. That's probably the idea of the logistics and parcels delivery industry held by most people in the UK. In terms of a career many woman would think ‘absolute nightmare’; but not me.

Mike Josypenko, Director of Special Projects, Institute of Export

Exporting to Russia – the top five tips for UK businesses

A year on from the outbreak of the conflict in Ukraine and the imposition of sanctions by the EU and USA against Russia, the outlook remains uncertain for British companies who currently export there – and for those businesses that are seeking to expand into the country.

Calling on politicians to support rail freight

Every year in the UK, more than £30 billion worth of goods are moved by rail freight and our industry generates more than £1.5 billion in benefits for UK plc.

John O’Reilly, Operations Director, Flex Recruitment Plus

Why are agency workers so ill informed of their rights?

Research recently conducted by the Advisory, Conciliation and Arbitration Service (Acas) on agency workers highlights the fact that many are unaware of their rights and are afraid of raising concerns. It is right, and valid, that Acas has brought this important issue to the fore, and begs the question: Why are agency workers so ill informed of their rights?