Opinions

Rail Sector

Opinions

Extending the paperless mandate

Technologies to enable effective, paperless operations have been in place for many years. Yet despite the proven benefits of reduced cost, improved efficiency and enhanced customer service, too many organisations wait until paperless processes are mandated through legislation or competitive pressures before making the move.

Act now to prevent Bacs interruption

Did you know that Bacs is making important changes to the security of its payments service and that of its approved software suppliers? If not, it is imperative that you read on because it’s a significant shakeup that you must act on: if you haven’t made the necessary software update by 13 June 2016 then you will not be able to make payments using Bacs or collect direct debits.

Are you at risk of complacency creep?

There’s a costly danger facing the freight industry and we need to make sure it doesn’t go unnoticed – complacency creep – that decline in standards of safe operation which is allowed to take root as a result of inadequate supervision.

The positives and pitfalls of doing business in Poland

If you are transporting goods to Poland via land, sea or air, it is important that you understand the market you are trading in.

Delivering an end to end customer experience

Customer expectation has changed radically over the past decade – and it is the quality of customer experience as much as the products, services and delivery options offered that increasingly influences online buying behaviour. Retailers are caught in a catch 22: how to provide choices that are convenient for the consumer with guaranteed, timed delivery slots and added value services such as installation or customisation without incurring unacceptable additional costs that make the new premium...