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Delivering an end to end customer experience

Customer expectation has changed radically over the past decade – and it is the quality of customer experience as much as the products, services and delivery options offered that increasingly influences online buying behaviour. Retailers are caught in a catch 22: how to provide choices that are convenient for the consumer with guaranteed, timed delivery slots and added value services such as installation or customisation without incurring unacceptable additional costs that make the new premium...

Preparing for the skills gap

It’s no secret that Britain is facing a serious logistics skills gap. With an estimated 60,000 new HGV drivers needed by 2020, this is not only an issue that affects logistics firms, or companies with logistics arms, but could impact the entire British economy. Left unchecked, we’re talking empty shelves in supermarkets, shrinking profits for businesses and an overall slowing of economic growth.

The importance of Incoterms® for international trade

Incoterms are one of most important features of international trade, but sadly, one of the most misunderstood: they feature regularly in the lives of a wide range of people involved in exporting or importing (sales, customer service, purchasing, accounts, freight and shipping personnel), but many do not appreciate the full significance of the terms which they are dealing with.

How will connected vehicles affect us?

Connected vehicle technology is a wireless-based technology which enables vehicles to communicate with each other as well as traffic infrastructure such as traffic lights. They can communicate through devices which are installed on-board the vehicle which receives warning signals ahead of time about road closures, accidents, weather conditions and other potential hazards.

The Catch 22 facing transport directors

I wonder how buoyant the recruitment market is for transport directors these days. This is a sector overburdened with legislation, demanding clients, compliance issues and now to top it all, fines faced by international operators and their drivers when they unwittingly import illegal immigrants. Why would any sane person set up a haulage firm?